Internal Tools and
Enterprise Level Solutions
SynCom delivers a comprehensive, integrated platform that streamlines communication and payment processes while leveraging AI and automation to optimize revenue recovery internally prior to collections for your A/R team.
Unified, Cloud-Based Communication
• Advanced contact center capabilities including predictive dialing, intelligent IVR, email, text, chat, geo call routing, and real‑time messaging that personalize every interaction.
• An enterprise-level PBX and dialer system certified for both regulated and non-regulated entities with “ALL” security certifications.
Robust Payment Solutions
• Self-service payment portals, PCI-compliant IVR phone payments, and online/mobile tools that empower those to resolve payments securely and conveniently.
• Intelligent negotiation tools designed to facilitate payment arrangements and settlements efficiently.
• Master payment gateway with the ability to view sub gateways and track all forms of payment from a global level.
• Healthcare specific tools related to charity care applications and bill presentment permitting multiple bill images to be paid independently of one another.
AI-Driven Revenue Recovery & A/R Optimization
• An AI-powered autodialer with intelligent call routing prioritizes high-value contacts, boosting connection rates and reducing manual effort.
• Internal A/R tools and automation that enhance recovery efforts before accounts move to external collections.
• AI-assisted contact center monitoring for real‑time compliance, performance insights, and enhanced agent productivity.
Together, these solutions create a seamless omnichannel environment that increases efficiency, reduces operational costs, and accelerates revenue recovery—all while ensuring security and compliance across every interaction.